{"id":191,"date":"2021-11-16T13:38:20","date_gmt":"2021-11-16T13:38:20","guid":{"rendered":"http:\/\/marfamsafety.group\/?post_type=product&#038;p=191"},"modified":"2022-01-12T12:37:56","modified_gmt":"2022-01-12T12:37:56","slug":"conflict-management","status":"publish","type":"product","link":"https:\/\/marfam.group\/safety\/product\/conflict-management\/","title":{"rendered":"Conflict Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"191\" class=\"elementor elementor-191\" data-elementor-post-type=\"product\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15cfb447 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15cfb447\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a109617\" data-id=\"3a109617\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c7cb07 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"5c7cb07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9691\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9691\" aria-expanded=\"false\">Level 2 Award in Conflict Management<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9692\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9692\" aria-expanded=\"false\">Level 3 Award in the Delivery of Conflict Management Training<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9691\" aria-expanded=\"false\">Level 2 Award in Conflict Management<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9691\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9691\" tabindex=\"0\" hidden=\"false\"><p style=\"font-weight: 400;\"><b><strong>Who is this qualification for?<\/strong><\/b><\/p><p style=\"font-weight: 400;\">This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.\u00a0<\/p><p style=\"font-weight: 400;\"><b><strong>How long will it take?<\/strong><\/b><\/p><p style=\"font-weight: 400;\">To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours and of this 11-hours is recommended as guided learning (GL).<\/p><p style=\"font-weight: 400;\"><b><strong>Topics covered<\/strong><\/b><\/p><p style=\"font-weight: 400;\">These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations\u00a0and good practice to follow after conflict situations.<\/p><p style=\"font-weight: 400;\"><b><strong>Assessment method<\/strong><\/b><\/p><p style=\"font-weight: 400;\">This qualification is\u00a0assessed by a multiple-choice test.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9692\" aria-expanded=\"false\">Level 3 Award in the Delivery of Conflict Management Training<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9692\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9692\" tabindex=\"0\" hidden=\"hidden\"><p style=\"font-weight: 400;\"><b><strong>Who is this qualification for?<\/strong><\/b><\/p><p style=\"font-weight: 400;\">This qualification is aimed at individuals who wish to deliver scenario-based conflict management training. It\u00a0is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.<\/p><p style=\"font-weight: 400;\"><b><strong>How long will it take?<\/strong><\/b><\/p><p style=\"font-weight: 400;\">To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 43-hours and of this 32-hours is recommended as guided learning (GL).<\/p><p style=\"font-weight: 400;\"><b><strong>Topics covered<\/strong><\/b><\/p><p style=\"font-weight: 400;\">These include how communication can be used to solve problems and reduce the likelihood of conflict, factors that influence human responses in conflict situations, how to reduce risks\u00a0and\u00a0good practice to follow after conflict situations.<\/p><p style=\"font-weight: 400;\"><b><strong>Assessment method<\/strong><\/b><\/p><p style=\"font-weight: 400;\">This qualification is\u00a0assessed by a portfolio of evidence, a practical demonstration and a multiple-choice examination.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<ul>\n<li>We can deliver courses at your premises or at one of our training centres across the UK.<\/li>\n<li>Some courses are able to be delivered online or a mixture of\u00a0<a title=\"http:\/\/marfamsafety-group.stackstaging.com\/training\/online-courses\/\" href=\"https:\/\/marfam.group\/safety\/training\/online-courses\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Link online\">online<\/a>\u00a0and classroom.<\/li>\n<li>In some cases, funding may be available.<\/li>\n<li>If you are an individual looking for a course, please check our\u00a0<a title=\"http:\/\/marfamsafety-group.stackstaging.com\/training\/upcoming-courses\/\" href=\"https:\/\/marfam.group\/safety\/training\/upcoming-courses\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Link open courses page.\">open courses page.<\/a><\/li>\n<\/ul>\n","protected":false},"featured_media":221,"template":"","meta":{"pmpro_default_level":"","site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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