{"id":196,"date":"2021-11-16T13:38:22","date_gmt":"2021-11-16T13:38:22","guid":{"rendered":"http:\/\/marfamsafety.group\/?post_type=product&#038;p=196"},"modified":"2022-01-12T12:34:55","modified_gmt":"2022-01-12T12:34:55","slug":"customer-service","status":"publish","type":"product","link":"https:\/\/marfam.group\/safety\/product\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"196\" class=\"elementor elementor-196\" data-elementor-post-type=\"product\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-591dc387 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"591dc387\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d058d3d\" data-id=\"2d058d3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-974057d elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"974057d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1581\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1581\" aria-expanded=\"false\">Level 1 Award in Customer Service<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1582\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1582\" aria-expanded=\"false\">Level 2 Award in Customer Service<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1581\" aria-expanded=\"false\">Level 1 Award in Customer Service<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1581\" tabindex=\"0\" hidden=\"false\"><p><strong>RQF Transition<\/strong><\/p><p>This qualification has been transitioned from the QCF to the RQF. During this transition, no major changes were made to the content or assessment method.<\/p><p><strong>Who is this qualification for?<\/strong><\/p><p>This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.\u00a0 The qualification provides learners with the knowledge and understanding in customer service\u00a0for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.\u00a0<\/p><p><strong>How long will it take?<\/strong><\/p><p>To complete this qualification\u00a0learners should expect to undertake 30 guided learning hours.\u00a0<\/p><p><strong>Topics covered include:<\/strong><\/p><p>Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures and Know how to effectively deal with customer queries, problems and complaints.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1582\" aria-expanded=\"false\">Level 2 Award in Customer Service<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1582\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1582\" tabindex=\"0\" hidden=\"hidden\"><p><strong>RQF Transition<\/strong><\/p><p>This qualification has been transitioned from the QCF to the RQF. During this transition, no major changes were made to the content or assessment method.<\/p><p><strong>Who is this qualification for?<\/strong><\/p><p>This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.<\/p><p><strong>How long will it take?<\/strong><\/p><p>To complete this qualification\u00a0learners should expect to undertake 6 guided learning hours.<\/p><p><strong>Topics covered<\/strong><\/p><p>These include understanding the principles of customer service, how customers&#8217; needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers\u2019 problems or complaints .<\/p><p><strong>Assessment method<\/strong><\/p><p>This qualification\u00a0is assessed by a multiple-choice test.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<ul>\n<li>We can deliver courses at your premises or at one of our training centres across the UK.<\/li>\n<li>Some courses are able to be delivered online or a mixture of\u00a0<a title=\"http:\/\/marfamsafety-group.stackstaging.com\/training\/online-courses\/\" href=\"https:\/\/marfam.group\/safety\/training\/online-courses\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Link online\">online<\/a>\u00a0and classroom.<\/li>\n<li>In some cases, funding may be available.<\/li>\n<li>If you are an individual looking for a course, please check our\u00a0<a title=\"http:\/\/marfamsafety-group.stackstaging.com\/training\/upcoming-courses\/\" href=\"https:\/\/marfam.group\/safety\/training\/upcoming-courses\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Link open courses page.\">open courses page.<\/a><\/li>\n<\/ul>\n","protected":false},"featured_media":225,"template":"","meta":{"pmpro_default_level":"","site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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